FIDI-FAIM

FAIM (FIDI Accredited International Mover) is the first industry certification for international movers. Developed by FIDI in 1997, it is currently the most stringent, all encompassing quality guarantee programme for the international moving industry.

* Web : http://www.fidi.com
* Tel : +32 2 426 51 60

All FIDI – FAIM accredited movers are continually monitored with full quality rating audits conducted every two years. These audits are also independently conducted by ‘Ernst & Young’ to ensure premium industry benchmark levels are guaranteed to be maintained.

Only a selective few companies in the international moving field have achieved FAIM accreditation.

• By moving with a FAIM mover, you are assured peace of mind that every aspect of your move is of guaranteed quality
• FAIM provides a global network of partners
• Personal door to door services
• Only financially sound companies can be FAIM accredited
• FAIM guarantees Secure premises, and safe and environmentally correct vehicles
• All staff you will be dealing with has been professionally trained
• FAIM movers can provide the most up-to-date specialist information about destination countries
• FAIM movers will guide you to the correct insurance cover for the maximum protection of your goods
• A FAIM mover has a quality network of other FAIM movers at his disposal and so can guarantee that the agent at the destination will treat your goods as well as he has
• Most FAIM companies provide consignment tracking systems and are able to tell you where your belonging are at all times
• As a customer of a FAIM mover, the FIDI Customer Services is at your disposal

Currently, the FIDI-FAIM programme is recognized as a supreme seal of quality within the international moving industry, and is well on its way to being recognized by the industry’s customers.

The FIDI-FAIM standard is an accreditation programme that provides international movers the possibility to have a periodic, independent assessment of their cross-border and international moving activities.

FIDI-FAIM-ISO requires the applicant to have achieved ISO certification for its international moving business in addition to certain additional elements

Those elements are

* website
* fire drill
* first aid training
* first aid procedures
* disaster recovery plan
* more details in QM

Moreover, the FIDI-FAIMISO compliance procedure exerts greater emphasis on the following competence areas:

* financial ratios
* competence test
* move files
* customer satisfaction