BS EN 12522 is the first and only recognised quality
Standard specifically aimed at furniture removals for the benefit of
the private individual. Certified companies operate to clearly defined
standards and the procedures are designed to benefit you, the customer,
at every stage of your move.

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The Kitemark service pledge means that:
All certified removals companies are assessed annually on Staff, Services,
Administration & Procedures to ensure they continue to meet the
high and exacting standards required.
In addition, BSI carries out independent evaluation of
the premises, processes and service delivery to establish that all requirements
are met. The assessments include feedback from customers and the measures
taken to resolve problems should they arise.
Periodic inspection visits to premises and mystery shopping
techniques also ensure that service quality is being maintained on an
on-going basis.
By choosing a removals company that is accredited with
BS EN 12522 you can be sure that they have demonstrated their ability
to provide a professional service on a daily basis.
So, when you choose a removals company be sure to look
out for the QSS quality symbol.