BS EN 12522

BS EN 12522 is the first and only recognised quality Standard specifically aimed at furniture removals for the benefit of the private individual. Certified companies operate to clearly defined standards and the procedures are designed to benefit you, the customer, at every stage of your move.

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The Kitemark service pledge means that:

• Staff will be punctual, courteous and honest in their dealings with customers
• Detailed written quotations will be provided, with terms of payment
• Suitable packaging materials, equipment and vehicles will be used
• Assistance with compensation procedures in the event of claims for loss or damage

All certified removals companies are assessed annually on Staff, Services, Administration & Procedures to ensure they continue to meet the high and exacting standards required.

In addition, BSI carries out independent evaluation of the premises, processes and service delivery to establish that all requirements are met. The assessments include feedback from customers and the measures taken to resolve problems should they arise.

Periodic inspection visits to premises and mystery shopping techniques also ensure that service quality is being maintained on an on-going basis.

By choosing a removals company that is accredited with BS EN 12522 you can be sure that they have demonstrated their ability to provide a professional service on a daily basis.

So, when you choose a removals company be sure to look out for the QSS quality symbol.